YOUR ROLE
If you are passionate about the hospitality industry, have experience in the field, and are looking for an opportunity to join a mission-driven hospitality team that combines professional service with social impact, then the position of Receptionist at the Concept Hotel and Conference Center by COAF (Children of Armenia Fund) is the perfect role for you. Here’s what the role includes:
Admin and Customer Support (50%)
- Carry out guest check-in and check-out procedures.
- Manage reservations, ensuring accurate and complete data entry.
- Process payments in strict accordance with established policies and procedures.
- Record received and consumed stock items in the hotel management software.
- Maintain accurate and up-to-date data in the hotel software system.
- Collaborate closely with the housekeeping team to ensure room setup, amenities, and cleanliness meet established standards.
Information Management (35%)
- Provide the guests with all the necessary information for organizing their trip to the neighbouring sightseeing.
- Respond to incoming inquiries and provide information about the hotel rooms, amenities, prices and other available services.
Suggestions and upgrades (15%)
- Propose innovative ideas and solutions to enhance the efficiency and quality of front desk operations at the Concept Hotel.
YOUR TEAM
By taking on the role of Receptionist at the Concept Hotel, you will become part of the Concept Hotel and Conference Center team and work under the direct supervision of the Events Coordinator.
YOU
We expect more from you, and anticipate that you have:
YOU KNOW
- Excellent Armenian, English and Russian.
- Computer literacy and have experience using hotel management software.
- Hotel administration techniques supported by higher education in a relevant field and experience in the hospitality industry.
YOU CAN
- Demonstrate a strong sense of responsibility and excellent organizational skills.
- Show high levels of motivation and a willingness to continuously learn and develop.
- Communicate professionally with guests and effectively handle conflict situations.
- Work independently, even under stressful conditions, and consistently meet deadlines.
YOU ARE
- Ready for professional development.
- Ready to work within a team environment.
- Socially responsible.
- LIfe-long learner.
- Responsible and accountable.
WE ARE
Children of Armenia Fund (COAF) is a non-profit, non-governmental organization that employs community-led approaches to improve the quality of life in rural Armenia, with a particular focus on children and youth. COAF’s target development areas are education, health, social and economic development. COAF launched its programs in 2004, starting in one village and expanding to 66 villages in Armavir, Aragatsotn, Lori, Shirak, and Tavush regions.
Since 2015, COAF has developed and started implementing SMART Initiatives. COAF SMART is designed to advance a generation across the rural world through education that will benefit individuals, societies, and the environment. COAF SMART is an exemplary model of development and will be replicated in other regions and communities throughout Armenia. The first COAF SMART Center was inaugurated on May 27, 2018 near the village of Debet, Lori Region.
Note: COAF is a growing nonprofit working within a dynamic system. Our team must be agile as we grow in scale. We are looking for teammates who are resilient and adaptive.
WE OFFER
- A life-changing work experience
- A job that you’d be passionate about
- Competitive salary
- 20 paid vacation days per year & additional paid flex hours
- Career development opportunities
- Free English and Eastern Armenian classes per need
- Positive and creative work environment
WE ARE WAITING FOR YOU
Take your first step and apply․
You have time until EoD June 21, 2025 to apply.
The organization conducts a day-to-day review of the applications, depending on the results of which, the hiring process and selection of the appropriate candidate can be carried out before the deadline.
